Question 1

Booking Your Design

Accepted Answer

Once you have completed your payment, you will receive a confirmation email along with a follow-up email with the Brand Application form for you to complete.

Question 2

Project Rush Fees

Accepted Answer

Each service or package has a set turnaround time to complete, however projects can be completed fasted by adding rush order fees to your project. Rush order fees can be added at an additional cost and vary based on the service or package.

Question 3

Investments and Payment Plans

Accepted Answer

All payments for services and packages are made through our invoices sent after booking your design. A 50% non-refundable payment is required for services/packages above $500 before we begin your design and the balance is to be paid before finalized designs are sent. Otherwise, full payment is required on receipt in order to book your design time slot.   Your branding investments can be broken down into three to five easy installments over the course of our time together, based on the payment plan selected by the client.    We also offer payment arrangements and retainer pricing on specific services/packages. Send us an email for more information.

Question 4

Turnaround Times

Accepted Answer

Our turnaround times vary based on the particular service or design that has been booked. If you need your design in a timely manner, rush fees are available.  Your design's turnaround time begins IF AND ONLY IF all information is submitted. Please note that multiple revisions can cause delays that are longer than the normal turnaround time. Turnaround times can be extended if there is a high volume of orders, illness, natural disasters, etc. Customers will be notified at that time if there is a delay.   Average Turnaround Times   Brand Development/A La Carte Services: Our turnaround time for digital designs such as logos, cards, and a la carte designs have a turnaround time of 5 - 14 business days, and may vary based on the type of service/package selected, communication with the client, and/or a delay in orders. Please note that the turnaround time starts when all necessary information has been received from the client.   Website Development: Our turnaround time for the completion of website designs is 15 - 25 business daysand may vary based on the type of service/package selected, communication with the client, and/or a delay in orders. Please note that the turnaround time starts when all necessary information has been received from the client.   Branding Packages: Our turnaround time for the completion of packages is 5 - 10 weeks and may vary based on the type of service/package selected, communication with the client, and/or a delay in orders. Please note that the turnaround time starts when all necessary information has been received from the client.    Business days does NOT include weekends so please calculate accordingly. Want an estimate of when your project would be finished? Click here.

Question 5

Business Hours

Accepted Answer

Sedona Designs operates under the business hours of 10:00 AM to 8:00 PM ADT from Monday to Friday and is CLOSED on weekends and major holidays.

Question 6

Communication

Accepted Answer

All communication is done strictly via email at sedonadesignsco@gmail.com. Inquiries can be made via social media but once booked, all information will be discussed via email for paper trail purposes. Please allow 24 - 48 hours for any emails or inquires to be responded to.

Question 7

Your Design Proofs

Accepted Answer

After we receive your project information form, and we complete your design based on the information we've receieved, you will be sent your design proof. There is a 72 hour period for you to respond to any drafts, proofs or revisions. A steady flow of communication is needed in order to ensure that you receive your designs in time.    After the 72 hours period, there is a day for day extensions on the turnaround time of your project. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us!

Question 8

Project Information Forms

Accepted Answer

Project Information forms are used during the design process to accurately retrieve information from clients regarding their designs. You will be sent an online questionnaire where you will list all information and images needed on your graphic. You will also be able to go into more detail about your design ideas and provide inspirational photos as well.  The project information form will be sent after your contract has been sign and your invoice can been paid. All forms must be completed within 72 hours of receipt. Please refer to the Ghost Zone policy if you take longer than 72 hours.    It is important that you filled out your project information form in its entirety and with great detail (remember, more IS better). In the event that the form is incomplete or improperly filled out, the client will be contacted via email. In the event that no further detail is provided after emailing and the design draft is not what the client envisioned, the client will need to pay a re-design fee of $50.

Question 9

Refunds and Cancellations

Accepted Answer

Sedona Designs Co. operates under a strict no refund policy once the design process has started. Projects will follow the general turnaround time unless stated otherwise and drafts/proofs will be sent out accordingly for review. If for any reason, we are unable to complete your design request due to natural causes or personal resaons, a refund of 50% of your total invoice will be given/waived.   Projects may be cancelled by our creative team at any time due to unprofessionalism, lack of content or creative control, overdue payments, lack of communication, or any other reason established by us.

Question 10

Finalized Projects: File Types

Accepted Answer

Logo Files: All completed project files will include a .png (transparent background), .jpg, .pdf, and black and white versions for you to use freely.   Digital Designs: All completed project files will include a .jpg for you to use freely. A .pdf version can be provided if requested.  Print Collateral: All completed project files will include a .jpg and .pdf for you to use freely.  PSD or AI files are sent for an additional fee.

Question 11

The "Ghost Zone" Policy

Accepted Answer

We value the time of our clients, and we ask that our clients value our time as well. The "Ghost Zone" Policy refers to an extended delay in any design project. Our ability to complete a project on time depends on everyone's ability to stick to a timeline. Clients must keep communication going and if more time is needed to gather information, that is to be discussed along with check-ins. We are aware that life happens, and unforeseen circumstances may occur, we just ask that you kindly notify us!   If a project is on hold for more than 15 days with no prior notice from the client, it will be moved to the ON HOLD status and the client will be charged a project restart fee of $50 to revive any paused project and the project will be restarted once the fee has been paid.  After 45 days of no communication, there will be a $150 restart fee to revive any paused project and the project will be restarted once the fee has been paid.   After 90 days (3 months), your project is forfeited, and no refund shall be issued. Your entire project will come to a close!  We take our own project deadlines seriously, and our clients need to have the same level of commitment to their project for it to run smoothly and be successful.

Question 12

Creative Control

Accepted Answer

In the event that you are unsure of the ideal design, we are here to provide our services through Creative Control. What this means is that you relinquish all designing rights to our creative team to present the best design based on what image your brand should have/represent. We are here as branding specialists to help your brand succeed. As for your design, the following will apply:   - Full designer control  - Limited to no revsions once design is completed

Question 13

Acceptance of Policies

Accepted Answer

Upon submission of payment, the client is responsible for reading the policies in place by Sedona Design Co, as they are to be agreed upon in our Brand Application form. Once your brand application form is accepted, you will be sent a design contract again outlining the terms and policies set by Sedona Designs Co. If you fail to read and review the policies listed on the website in addition to the terms outlined in this contract, that is not at the fault of Sedona Designs Co.

Frequently Asked Questions