Last Updated: January 2024

 

Due to the nature of our business, given that we a digital service-based business, we have a strict no-refund policy in place. This is meant to protect you as the client, so that the finalized digital designs and concepts surrounding your brand are not used or abused by us for another client in any way; similarly, it compensates us for the time put into the design process.  

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For returns and refunds for printed materials carried out by our printing services, you may submit a submissions form here including your name and brand name, reason(s) for your return, and any photographic evidence that may support your request. Following that, our printing department will contact you providing specific case instructions on going about your return. If your request is approved, then we will discuss further solutions that may resolve this issue in a timely yet efficient manner. If you do not receive an email from our team, you may contact hello@sedonadesigns.ca.

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RETURN TO SENDER SHIPPING

 

In some cases, you may be asked to return products. To return your product, you will be sent a mailing address once your request has been processed and approved. Once the approval is sent, you have 14 business days to return the products, if requested. You will be responsible for paying for your own shipping costs for returning your item.

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PROCESSING A REFUND

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In the event that you are eligible for a refund for your print order, the refund will be processed to the original method of payment. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

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PROCESSING AN EXCHANGE

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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